This Privacy Notice for Accmeet ("we", "us", or "our") describes how and why we might access, collect, store, use, and share ("process") your personal information when you use our services ("Services"), including when you:
Visit our website at accmeet.com or any website of ours that links to this Privacy Notice.
Use Accmeet. Accmeet is a professional marketplace connecting Indian businesses with accountants and Chartered Accountants. Businesses use Accmeet to find, hire, and pay accounting professionals for tax, compliance, and financial work. Accountants and CAs use Accmeet to list their services, connect with clients, and receive payments securely. Chartered Accountant profiles carry an ICAI membership verification badge.
Engage with us in other related ways, including any marketing or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@accmeet.com.
Summary of key points
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
Yes. We process financial data and government identifiers, including PAN, GST, and ICAI membership numbers, where necessary to verify professional credentials and process payments.
Do we collect any information from third parties?
Yes. We receive verified identity data from government records through a third-party verification service.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information?
We share information with the specific service providers listed in this notice, and with other users where you choose to make information public on the platform.
Do we use tracking or advertising?
No. We do not use analytics cookies, advertising cookies, tracking pixels, or session recording. We set one strictly necessary session cookie.
How do we keep your information safe?
We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights?
The easiest way to exercise your rights is by updating your details in your account settings, or by contacting us at support@accmeet.com.
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What information do we collect?
Personal information you disclose to us
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Names
Email addresses
Job titles
Passwords
Contact or authentication data
ICAI membership number (Chartered Accountants only)
Certificate of Practice number (Chartered Accountants only)
PAN number, last 4 digits only (Chartered Accountants who provide a Certificate of Practice, and businesses)
GST number (used for business verification, businesses only)
Business name, firm name, or company name (businesses only)
Job titles and work experience (accountants only)
Service rates and pricing (accountants only)
Job budget and requirements (businesses only)
Profile photo (all users)
Professional bio (all users)
Skills (all users)
Sensitive information
When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Financial data
Government identifiers, including PAN, GST, and ICAI membership numbers
Payment data
We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by Cashfree. We do not receive or store card numbers, UPI handles, or bank account details. You may find their privacy notice here: cashfree.com/privacy-policy.
Social media login data
We provide you with the option to register with us using your existing Google account. If you choose to register in this way, we will collect certain profile information about you from Google, as described in the section called How do we handle your social logins? below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Google API
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Information collected from other sources
In short: We collect verified identity data from government records through a third-party verification service.
In order to verify professional credentials and business registration, we obtain information about you from government records through a third-party identity verification service. For Chartered Accountants, this includes ICAI membership status, Certificate of Practice status, and PAN holder name. For businesses, this includes GST registration details and business legal name. Your name is cross-checked across these records as part of the verification process. This information is used solely to confirm the credentials you provide during onboarding or later verification.
Information collected automatically
In short: Some information is collected automatically when you use the Services.
Log and usage data. We collect your IP address and browser user agent when you accept our legal terms, in order to record and prove consent. IP addresses are also used transiently as a rate-limiting key to prevent abuse. Our hosting provider maintains its own access logs independently of us.
Presence and activity data. While you have the messaging area of the platform open, your online status and last-seen timestamp are updated periodically and are visible to other signed-in users. Typing indicators and read receipts are recorded within conversations and are visible to the other participant in that conversation. These features cannot currently be disabled.
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How do we process your information?
In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts.
We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user.
We may process your information to provide you with the requested service.
To respond to user inquiries and offer support to users.
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you.
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To enable user-to-user communications.
We may process your information if you choose to use any of our offerings that allow for communication with another user.
To protect our Services.
We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To evaluate and improve our Services, products, marketing, and your experience.
We may process your information when we believe it is necessary to identify usage trends and to evaluate and improve our Services, products, and your experience.
To identify usage trends.
We may process information about how you use our Services to better understand how they are being used so we can improve them.
To comply with our legal obligations.
We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
To verify professional credentials and identity using government records.
We verify CA credentials via ICAI membership and PAN records, and business credentials via GST or PAN, through a third-party verification service. This verification can be completed at onboarding or later via the profile settings page.
To rank, recommend, and evaluate profiles.
We use information about your activity on the platform to calculate a trust score, rank profiles in search and browse results, and generate personalised recommendations. See Profiling and derived scores below.
Profiling and derived scores
We calculate certain values about you automatically, based on your activity on the platform rather than on information you enter directly. These include:
Trust score.
A score out of 100 calculated from the number of jobs you have completed, your average rating adjusted for the number of ratings received, your rate of accepting invitations, and whether your credentials have been verified. This score is displayed publicly on your profile and affects how prominently you appear in search and browse results.
Job acceptance rate.
The proportion of invitations you accept.
Average response time.
How quickly you reply to messages.
Search ranking position.
Where your profile appears relative to others, based on the factors above and on how well your skills match what a viewer is looking for.
Personalised recommendations.
Suggested jobs or accountants generated for you based on your own profile, skills, and activity.
These values are calculated by us and cannot be edited directly. If you believe a derived score is inaccurate, you may contact us at support@accmeet.com.
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When and with whom do we share your personal information?
In short: We may share information in specific situations described in this section and with the third parties listed below.
Vendors, consultants, and other third-party service providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work.
The third parties we may share personal information with are as follows:
Allow users to connect to their third-party accounts
Google account
Cloud computing services
Google Cloud Platform
Functionality and infrastructure optimisation
Firebase and Termly.io
User account registration and authentication
Google Sign-In
Payment processing and accountant payouts
Cashfree
Application hosting and deployment
Vercel
Identity and credential verification
SurePass
Rate limiting and abuse prevention
Upstash Redis
What we do not do. We do not sell your personal information. We do not share it with data brokers. We do not use it for cross-context behavioural advertising. We do not run advertisements on the platform.
We may also need to share your personal information in the following situations:
Business transfers.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Other users.
When you share personal information, for example by creating a profile, posting a job, listing a service, or otherwise interacting with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services. Profile photos, names, bios, skills, rates, ratings, and trust scores are visible on public profile pages, including to visitors who are not signed in. Other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
Legal requirements.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
What other users can see
To set expectations clearly:
Anyone, including visitors who are not signed in
Your name, profile photo, bio, location, skills, experience, rates, verified badge, trust score, rating, review count, job and service listings, and reviews written about you.
Any signed-in user
All of the above, plus your online status and last-seen time.
A counterparty in a conversation
All of the above, plus message content, attachments you send, typing status, read receipts, and proposal amounts.
Only you
Your email address, PAN and GST details, ICAI and Certificate of Practice numbers, payout status, payment records, notifications, and application history.
Only administrators
Moderation records, including flagged message excerpts and strike counts, and verification audit records.
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Do we use cookies and other tracking technologies?
In short: We use a single strictly necessary cookie. We do not use advertising, analytics, or tracking cookies.
We use one cookie, a session cookie, to keep you signed in and to maintain the security of your account. It is set as HttpOnly and Secure, expires after five days, and contains no tracking or advertising data.
We do not use advertising cookies, analytics cookies, tracking pixels, web beacons, or session recording tools. We do not permit third parties to use tracking technologies on our Services for advertising purposes.
Our payment processor sets its own cookies when its checkout loads during a payment. Those cookies are governed by the processor’s own privacy policy and are outside our control.
Our authentication provider also uses browser storage, specifically IndexedDB, to keep you signed in between visits. This is browser storage rather than a cookie, but it serves the same purpose.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: accmeet.com/cookie-policy.
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How do we handle your social logins?
In short: If you choose to register or sign in to our Services using your Google account, we may have access to certain information about you.
Our Services offer you the ability to register and sign in using your Google account. Where you choose to do this, we will receive certain profile information about you from Google. The profile information we receive typically includes your name, email address, and profile picture.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by Google. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
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How long do we keep your information?
In short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law, such as tax, accounting, or other legal requirements. No purpose in this notice will require us to keep your personal information for longer than the period of time in which you have an account with us, except as set out below.
Records retained after account deletion
Two categories of record are retained after you delete your account:
Financial records.
Payment and transaction records are retained in order to meet Indian tax and accounting record-keeping obligations.
Moderation records.
Records of policy violations, including flagged message excerpts, are retained so that we can investigate abuse, defend enforcement decisions, and protect other users.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible, for example because your personal information has been stored in backup archives, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
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How do we keep your information safe?
In short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. These include server-side verification of every request, database-level access rules, encrypted session cookies, and rate limiting to prevent abuse. Payment card details, bank account details, and payout information are handled entirely by our payment processor and are never received or stored by us.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
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Do we collect information from minors?
In short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@accmeet.com.
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What are your privacy rights?
In short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent. If we are relying on your consent to process your personal information, which may be express or implied depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section How can you contact us about this notice? below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account information
If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, or comply with applicable legal requirements. See How long do we keep your information? for details of what is retained.
Deletion while a payment is in escrow. Account deletion is not available while a payment relating to your account is being held in escrow. This protects both parties to the transaction. Once the job is completed, cancelled, or refunded, deletion becomes available again.
Cookies and similar technologies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our Services, including your ability to stay signed in. For further information, please see our Cookie Notice: accmeet.com/cookie-policy.
If you have questions or comments about your privacy rights, you may email us at support@accmeet.com.
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Controls for do-not-track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
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Automated message scanning and moderation
All messages sent through the Accmeet platform are automatically scanned before storage to detect attempts to share contact information or conduct transactions outside the platform. This scanning is necessary to protect the integrity of the escrow and payment system.
The scan checks for phone numbers, UPI handles, social media handles, website addresses, email addresses, and references to off-platform payment services. It also compares recent messages sent by the same person within a short window, so that information split across several messages is still detected.
Where a message is flagged, an excerpt of up to 300 characters may be retained in our moderation records for administrator review, along with a record of the violation on your account. Repeated violations may result in automatic suspension of messaging access, and in serious cases, permanent termination of your account. This suspension is applied automatically without human review at the time it occurs.
You may appeal any automated action, and request human review of it, by contacting support@accmeet.com. Moderation records are retained after account deletion, as described in How long do we keep your information?.
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Do we make updates to this notice?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
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How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at support@accmeet.com or contact us by post at:
How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
Most of this can be done directly from your account settings. To request to review, update, or delete personal information that is not editable from your account, please contact us at support@accmeet.com.
How do we handle your social logins?
Our Services offer you the ability to register and sign in using your Google account. Where you choose to do this, we will receive certain profile information about you from Google. The profile information we receive typically includes your name, email address, and profile picture.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by Google. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.